Business: Telephone: On Hold
Rejoin With Prejudice   (+2)  [vote for, against]
On hold routing based on previous number of call ins and time spent on hold


-- theircompetitor, Oct 16 2015

Sounds fair. Is the prejudice value zeroed for an answered call that doesn't help and needs a follow up call? You would probably have to dial from the same number each time.
-- wjt, Oct 16 2015


Press one to wait with music. Press two to wait without music.
-- normzone, Oct 16 2015


Also the businesses which put their customers on hold should be forced to fill the waiting time not with muzak but with ads from their competitors.
-- Toto Anders, Oct 17 2015



random, halfbakery