h a l f b a k e r y
I CAN HAZ CROISSANTZ?
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I think this is in general the wrong solution to the problem. Partly this is because autosummarizing technology isn't very good. Partly this is because people can manually edit emails. But mainly because there is no reason to trim content if instead we can file and index it properly. |
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There are solutions which allow emails to be viewed as a threaded discussion. This has the advantage that none of the content of the email discussion is lost, but at the same time viewing of emails is far more straightforward without all the multiple indents and garbled headers. |
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kropotkin -- agreed on most counts if you were talking about typical non-indexable text. However, frequently large work related email chains actually have specifics buried within them (say, a customer ID or account #) or other analysis that finally lands on the target -- and it's very hard for him to make any sense of it without reading the whole chain. |
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That's what the post attempts to do -- I'll grant you it's hard. |
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