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Is it soup yet?
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Once you place your order at a drive-through, you're stuck
there, no matter how long they take. I realize wasting food is
no joke, but so is not respecting a person's time who has
clearly chosen the faster way to get their stuff. Perhaps
there'd be some kind of policy, like "x minutes or you
out with a payment refund".
||If the drive-through is actually built like a slow-moving conveyor similar to a car wash, then there could be a mechanism to swivel a "truck" through 45 degrees to allow the car it's carrying to drive off.
||This could be controlled by a smartphone app that is enabled after x minutes in the queue.
||What if they just track the time it takes to fill each order.
Have an average time for the last 10 orders displayed next
to the intercom box where you place your order. If the wait
looks too long, you can skip it before ordering.