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Until they answer, you don't have to hear anything. Every once in a while it gives you some indication that the call is still in progress... maybe with a short audio, a tick, or a LED flashing once.
When they finally answer with: Good morning, this is Yael speaking for Soandso, how can I help you?
it says, Hello Yael, this is Moshe's secretary, how are you today? When she responds with OK thank you,what can I do for you?, it says: Just a second, please. Moshe!!!! So&so insurance answered your call! Her name is Yael.
And you can begin the conversation.
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[+] Can we build in a feature that suggests the tone of your response depending on the wait time when you finally get the notice that the line is ready? As the wait lengthens your alert includes progressively more severe suggestions about dissing Yael and her whole company. |
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This follows the natural course of events in my experience. |
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Companies keep you on hold for an hour and if you don't pick up in seconds they hang up on you. This should be illegal. |
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This should be more than doable now with AI assistants. |
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// Companies keep you on hold for an hour and if you don't pickup in seconds they hang up on you // |
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Oh, that's completely unacceptable! I'll have a talk with them, [Voice]. Our original plan was for when you personally called, we'd put you on hold just long enough to get a fix on your location, then hang up without warning. |
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Everybody else gets their call taken right away. |
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