Half a croissant, on a plate, with a sign in front of it saying '50c'
h a l f b a k e r y
The embarrassing drunkard uncle of invention.

idea: add, search, annotate, link, view, overview, recent, by name, random

meta: news, help, about, links, report a problem

account: browse anonymously, or get an account and write.

user:
pass:
register,


                 

Bill companies for time spent on hold

  (+11, -2)(+11, -2)
(+11, -2)
  [vote for,
against]

Next time you get to talk to a human operator just inform them that any time you are placed on hold will be billed to the company. And if you are automatically placed on hold before even talking to anybody, just submit your phone record along with the bill, highlighting the call. You can call it an 'admin charge'. Whether or not the company pays up is kind of besides the point, they we soon get the message.
simonj, Mar 18 2010

[link]






       An unlimited plan or any type of block plan like it is usualy paying for more service than what you'll need.   

       Companies have ways of predicting and tracking their anticipated call volumes over time and they often just don't want to pay a penny more to have more agents.   

       And I spend a lot more time on hold than I have ever put any telemarketer through.
RayfordSteele, Mar 18 2010
  

       //paying for the call// You're *always* paying for the call if your time has any value. If you bill by the hour for your regular work, you can actually compute what it's costing you to wait on hold instead of working.   

       //don't want to pay a penny more to have more agents// That's the least of it. In some circumstances, it's financially advantageous to increase the percentage of callers who give up in disgust.
mouseposture, Mar 18 2010
  

       Telemarketers, frankly, deserve better than the walk-away technique. For example, you can give them some encouragement, then keep them chatting for aaages because they think your the one-in-two-hundred who will make a purchase.   

       ("Ooooh, yes, actually, we were looking to have all our windows replaced but we only have a budget of about £40k. You see, Mrs. Pollard up the road - do you know Mrs. Pollard? No, you probably won't - only she had her driveway resurfaced last week and I took one look at it and said how lovely it looked, and then when she popped over with Mr. Sealcudgell from number 17 he suggested that we get all our windows replaced but I just love this new uPVC they make them out of these days and my eldest, Troy - did I tell you about Troy? Only he was telling me...." etc.)
MaxwellBuchanan, Mar 18 2010
  

       21Q rants deleted.
simonj, Mar 22 2010
  

       I use a technique with telemarketers that goes like this:   

       "Hello"   

       "Good evening sir, I'm conducting market research on behalf of...."   

       "Before we continue, please give me your name and the address of the registered office of your employer"   

       Many calls end at this point. When they actually have access to the information and offer it up, I continue with:   

       "I am recording this call. Any further calls made to this number by (company name), it's associates, subdivisions or parents, will be charged for at a rate of £20 for each occassion. Making such a call will be deemed to constitute acceptance of this legally binding contract."   

       I started doing this about three years ago - it's written on a piece of paper tucked under the phone. I now receive telemarketing calls only once or twice per year. I guess I'm on some kind of telemarketers blacklist.
Twizz, Mar 22 2010
  

       "21Q rants deleted. — simonj, Mar 21 2010"   

       Aww - 21Q's rants are a big part of the fun of HB.
Twizz, Mar 22 2010
  

       On the other hand, every rant you make does cement your reputation.
Loris, Mar 22 2010
  

       I agree that companies owe me something for my time. but my rant involves waiting rooms in doctor offices.
dentworth, Mar 23 2010
  
      
[annotate]
  


 

back: main index

business  computer  culture  fashion  food  halfbakery  home  other  product  public  science  sport  vehicle