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With the many call centers that I have to
call about bills, credit cards and
warantees, It gets difficult with the voice
automation and the sometimes lousy voice
recognition that I have to put up with.
Sure, the numbers on the phone also come
with letters but could a phone and phone
be designed to actually take USB
keyboard input? Picture this: A phone with
a USB port and a small screen. The phone
is able to take the keyboard input and
translate it into tones or conbinations of
tones, similar to how number tones work.
A standard is set for these new tones and
the computers at call centers will be able
to easily interpret these tones, so the
operator doesn't have to say, "oh, wha---
can you spell that out for me please". (This
sucks worse for me when you have to spell
out Kamehameha, Hauula, or Kaaawa).
This can also be a simple way to chat with
people with just a landline, but the major
advantage would come with the alphabet-
tone standard being implemented and
recognized by those who would use it
most: call centers.
good idea - just like this one [xenzag, Dec 20 2006]
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