Half a croissant, on a plate, with a sign in front of it saying '50c'
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on hold alert

Alert to service rep, triggered by a touchtone
(+3, -3)
  [vote for,

If a service representative (or anyone) needs to put the caller on hold, a specific key could be given to the caller. This key, when entered on the phone's keypad, would invoke an alert on the other side, notifying the rep that attention is needed immediately.

I can see how this would be abused and prevent the service rep from accomplishing anything while a client /is/ on hold, but this would be useful for situations where the caller does have an urgent situation. I've been on hold and have had to leave the office, though not wanting to be rude to the rep by simply hanging up.

Or is this kind of thing already in place?

ikebowen, Aug 08 2006


       In the situation you describe, a key (like #99) which shunted your call over to the rep's voice-mail would be useful, thereby allowing you to leave a detailed recorded message which instructs the rep to follow up at a later appointed time. A voice-mail message would probably be a better alternative for the service rep than the constant interruptions you've already envisioned.
jurist, Aug 08 2006

       What [BB] said. Nice guys finish last anyway, no need to make it worse.
moomintroll, Aug 12 2006


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